Terms & Conditions.

Prices shown by our online calculator are estimates based on the information you give us. A quote is valid for 30 days from the date it is generated. If the property differs materially from what was described — significantly larger, or in a condition requiring substantially more time — we will contact you with a revised price before starting.

NordSpark Cleaning is not VAT registered, so no VAT is charged. The price you are quoted is the total you pay.

A booking is confirmed once we have acknowledged it by email. Recurring bookings continue at the agreed interval until either party ends them.

• More than 24 hours' notice: free of charge, reschedule or cancel as you wish.
• Less than 24 hours' notice: we may charge 50% of the visit price to cover the reserved slot.
• If we cannot access the property at the agreed time and cannot reach you, the visit is treated as a late cancellation.
• If we need to cancel, we will give as much notice as possible and offer the earliest alternative slot.

Payment is due on completion of each visit unless we have agreed otherwise in writing. We accept card and bank transfer. Regular landlord or short-let contracts may be invoiced monthly with payment due within 14 days.

You are responsible for arranging access — either by being present, providing a key, or giving entry instructions. Please make sure there is running water and electricity available. If we are unable to work safely, we will contact you before leaving.

We bring all cleaning equipment and cleaning products. Consumables are not included: bin liners, toilet roll, hand soap and paper towels are supplied by the client. For regular short-let hosts we are happy to arrange a consumables supply for an agreed monthly charge.

If any part of the clean does not meet the standard you expected, tell us within 24 hours of the visit and we will return to put it right at no extra cost. Complaints raised after that window may not be eligible for a free re-clean.

We take great care in your property. Please tell us in advance about fragile, valuable or delicate items and any surface requiring special treatment, and secure anything irreplaceable. We are not liable for damage caused by pre-existing faults, wear, or items we were not told about. Our liability for any single visit is limited to the price paid for that visit, except where the law does not allow such a limit.

Please do not directly engage a member of our team outside of NordSpark for a period of six months after their last visit to your property. If you would like more hours, we will happily arrange them through us.

The 5% founding client discount applies to a customer's first clean only and cannot be combined with other offers. We may withdraw the offer at any time; bookings already confirmed keep the discount.

Bookings under £150 are paid in full upfront. For bookings of £150 or more, the deposit is 30% of the agreed price and the balance is due on completion. Deposits are non-refundable: if you cancel, the deposit is forfeited, though cancellations made more than 24 hours before the visit may be moved once to a new date free of charge. If we have to cancel, your deposit is refunded in full.

If you are unhappy with the clean, tell us within 24 hours and we will return to put it right free of charge. If we cannot put it right, we will refund the affected visit. Refunds go back to the card or account you paid from, normally within 5 working days. Nothing here affects your statutory rights, including your right to cancel a service bought online within 14 days before work has started.

To request a refund, email hello@nordsparkcleaning.co.uk with your booking date and address.

Questions about these terms? Email hello@nordsparkcleaning.co.uk or call 07823 635494.