Privacy Policy.

NordSpark Cleaning provides residential and commercial cleaning services in Aberdeen and the surrounding areas. We are the data controller for the personal information described on this page. You can reach us at hello@nordsparkcleaning.co.uk or on 07823 635494.

• Your name, email address and phone number.
• The address of the property to be cleaned, including postcode.
• Details of the service you have requested — property size, rooms, add-ons, frequency, preferred date and time.
• Any notes or access instructions you choose to give us.
• Messages you send through our contact form or by email.

We do not ask for card details on this website. If card payment is introduced, it will be handled by a regulated payment provider and we will never store your card number.

• To prepare a quote and carry out the clean you have booked — this is necessary to perform our contract with you.
• To contact you about your booking, including confirmations, reminders and changes — necessary for the contract.
• To keep records of work carried out and payments due — our legitimate interest in running the business, and our legal obligation to keep accounting records.
• To respond to enquiries you send us — our legitimate interest in answering you.

We only send marketing emails if you have asked to receive them, and every one includes an unsubscribe link.

We do not sell your information. We share it only with the people and services needed to deliver your clean:

• The cleaner assigned to your job, who receives the address, access notes and job details.
• Our website and booking system hosting provider, which stores booking records securely on our behalf.
• Our accountant and, where legally required, HMRC or other authorities.

Booking and enquiry records are kept for as long as you are a customer and for six years afterwards, which is the period we are required to retain financial records. Enquiries that do not become bookings are deleted after twelve months.

This website uses only the storage strictly necessary to make it work — for example, remembering that you have dismissed a banner. We do not use advertising cookies or third-party tracking.

Under UK GDPR you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is inaccurate.
• Ask us to delete your information, where we are not required to keep it.
• Object to or restrict how we use it.
• Ask us to transfer your information to another provider.

Email hello@nordsparkcleaning.co.uk and we will respond within one month.

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We may update this page as the business grows. The date at the top always shows when it was last revised.